The sales staff is low-pressure; customers are able to look at the inventory without a sales person pestering them. The dealership has a reasonable inventory that is diverse. The sales staff is friendly and is knowledgeable about the inventory and individual cars. When you buy a car, both the sales person and a specialist sit in the car and familiarize you with the features to a degree I have never encountered elsewhere. The reps at the service department are friendly, efficient, and knowledgeable.

For me, it all comes down to loaner cars. . . A lot of dealerships give you the cheapest possible demo car, usually entry-level. In my opinion, they should match or exceed the car you're having serviced. So when I have my A6 worked on, I want an A6, Q7, or A8. I realize this isn't practical, but it irks me when I have to drive around an A3 hatchback all day. Bommarito West County always matches my car, or exceeds it in this way.