Well, it wasn't great this time around. I bought my previous car here and had a great experience. It was clean, and the customer service was fantastic. The experience of buying this 2011 was terrible. I almost took the car back the same day I got it, because they hadn't fixed the brakes like they had promised. After 5 hours of haggling, they had me take it to the Toyota dealership down the road, who fixed the brakes, and then I took the receipt back to CarMax for reimbursement. I probably will not go there again to get a car if the same guy is managing their repair shop. In addition to the brake problem, they messed up my car registration. I had my original handicap plates from my previous car and wanted to put them on my new car. They told me they couldn't do that. Instead they ordered a new plate, which made the state think I owned two cars, both my old one and the new one. I had to go back to the dealership to get a letter from them saying they had messed it up in order for the state not to charge me two separate car taxes.

The service was wonderful, Vic (dealer) is such a great business man. He gives you honest answers and is very friendly. He makes the customer feel like more than just a dollar sign. He's also trusted to sell only cars that he knows will work right. He doesn't buy cars that don't run and put them on his lot for the customer to find out a week after buying. He's very honest. I appreciated that. If there's anything wrong with the car after buying, he makes sure to stick to his word and pay to have it fixed.