It has nice facilities that really make the wait much more comfortable. The people that I had personal contact with were great--although from yelp, it seems like some of them were not so inviting. The showcase itself is gorgeous, with tons of BMW's signature cars that give it its name. The glassed aesthetic of the facility combined with the generous food and coffee they provide make it my favorite dealership--although i would rather not have to deal with the middle-man personally.