They have great facilities, just from the get-go. They're good people and they were really friendly (which I've come to not expect from people in Asheville). They were very knowledgeable about the product. Well, about all of their products, actually. As soon as I walk in they swarmed me; this is normal for a car dealership. But I knew that these individuals would be helping me from the moment I stepped into the door to the moment that I walked out with the keys to a new car. They were fast as well. They played no game. It was an overall great experience.