No haggling, very friendly, communicative. I was rear ended a year or 2 ago in my Kia Rio and had bad damage and decided to go through my own insurance to speed up the process of getting the work fixed as I needed to go to work with my vehicle. They were prompt courteous and got me a rental car through the ordeal but as I was traveling for work, decided to just return it. No hassle. Came through it all and when I returned my car was done. Beautiful work and all I had to do was pay my deductible as GEICO has their speedy agents at this location to help with the claims process. Glad heritage has great friendly people to help deal with all these stressful situations in a time that everyone gets on edge easily. I truly enjoyed that from GEICO I was able to obtain an itemized breakdown of all work that was done on my vehicle. The cost of parts and labor helped me understand what it all took and the speed and the ease of it all was what really made it painless.