The people were friendly and obviously knowledgeable. Aside from that, there were many chairs to sit on while we were waiting for our turn. The open space was also good because even though there were lots of people that day, it didn't feel crowded. Overall, it's a nice place to look for a car. As for prices, it varies. Some were expensive while others were pretty decent. Of course, the cheaper the better but they obviously need to make money as well so it's pretty understandable if I can't exactly get the price I want.