We had looked for a particular type of car for more than six months. We wanted a slightly used, VW Passat, manual. We had zero luck, until we went to Springfield Imports. They didn't have one in stock, but they called us a few weeks later and said they had snagged one for us! In the meantime, of course, they tried to get us into a new car, and we almost bought one, then they found the one we were looking for. I thought it was great that they helped us and stayed true to what they knew we really wanted!