The salesman was friendly and knowledgeable. However the old, "well I need to ask my manager about this," sales tactic is old and worn out. Plus, the manager, and the staff who did the actual paperwork, were unfriendly and rude. And the Service Department in general was rude. The vehicle I bought was a lemon, with severe mechanical issues that should have been found during the mandatory inspection but were not readily apparent to the buyer. In fact, within a month and a half I had to spend $5,000 on a new transmission. This vehicle was either never inspected, or they knowingly sold it in poor condition.