After visiting many dealerships and having a really bad experience at one, I was pretty much expecting terrible service, but Toyota of DTLA totally surprised me. Through a mutual friend, I set up an appointment with someone who works sales and leasing so I didn't have to meet with several different departments. I was promised what I was told when we spoke on the phone and they actually provided with the car. The guy I worked with was friendly and didn't make me feel like I was being taken advantage of. I felt that I got a great deal and left feeling positive which is rare at a dealerships.

Great customer service and quick response to questions with short wait times.