Used Toyota Sienna for Sale in Orlando, FL

David Mau's does a great job at building a relationship with their customers. They took time to get to know me first and then offered me the car they thought would fit me best. At first, I wasn't planning to buy a new car, but eventually after they explained all the details, I decided to go with it. I spent a long time considering the options and looking at other dealerships, but eventually, they built so much trust with me that I decided to go with them. I go there for service now as well and I enjoy being at the dealership.

Nothing made this dealership great. I had a terrible experience. My family has been coming to Stadium Toyota for close to 15 years. So, let me tell you how they lost at least two customers of over a decade, and why you shouldn't go here either. This is a long story, but I highly recommend reading it and making your own judgment about the business practices at this location. In late September, I went into the pre-owned lot to purchase a 2010 Prius from Sean Hayes (online sales manager), which I walked out with for 7.5k. During my test drive I mentioned that the brakes felt strange and responded weirdly. Sean, who clearly has less experience than me in car maintenance and repair explained it was due to their electronic nature (and in a later email thread, Sean admits to remembering this conversation). Well, I've never driven a new Prius, so I figured that made sense. 5k dollars worth of repairs later, I now feel confident that Stadium Toyota did not do their due diligence and put a car with serious problems on the lot. About two weeks ago, two days before my scheduled maintenance appointment, all the brake lights in my Prius come on. So, I avoid driving it during that time, and brought it in as planned. Already, I had a headlight out (it happens), and had bought a replacement. They quoted me $120 to replace it (when I had the part). I've never laughed so hard as an employee talked down to me (aka mansplained) about how it required "moving the fuse box." Not only have I changed headlights before, but so has my mother, and so has my partner who used to work in an auto parts store where they replaced them free with purchase. I told them they could forget that, and just deal with regular maintenance, plus the brake light issue. They came back with a $2000 repair bill. Ok, I thought, I did purchase "as is" and even though it's only been three months, things happen, and I'll let it slide. So I paid nearly 30% of the car's value on a brake repair. I went on vacation for a week, got back in my car and less than 70 miles later all the brake lights are on again. I bring it in for additional work that would cost me to the tune of 3000 dollars. Which would now be over 50% of the car's value, within three months from a reputable dealer. The only bright spot here is the service managed (Eifran) tried to provide some help, since he understands that this is absolutely unacceptable. Now, because I work in the legal field and know what due diligence is, I begin calling lots of dealers in the area and across the country asking about the initial brake replacement. As I'm sure many of you understand, diagnostics in modern cars are done via a computer (and produce OBD codes). According to many dealerships I spoke with, given the time frame and mileage, there should have been some indication that the brakes weren't performing correctly. It's 100% possible the OBD tool didn't pick up an error, though, due to poor calibration or malfunction, but the way the brakes worked in practice should have been a big enough indication (because now I've driven my repaired Prius and a like-new Prius I can confidently say that, in fact, the brakes were going bad and they didn't feel weird because of their unique nature). As upset as I was, I asked to meet with several people. Service Managed (Eifran) and the pre-owned Manager (Rob Sabine). Sabine said I could trade in the car (which was basically what I wanted, I need to feel safe in my car), and put me back with Sean Hayes (my mistake). They had me drive a 2014 Corolla with an option of trade in (which would not have been an ideal car for me, given that I chose a Prius due to long rush-hour commutes and I like the hatchback because of my exercise habits). Now, it's worth noting that I had been driving a 2016 Corolla with 78 miles on it as a rental while my car was in the shop, so at this point I know how a Corolla drives. Which makes it pretty damn significant that the gas peddle was muddy and hard to press. I mentioned this to Sean Hayes and my concern was in no way addressed (not even with a 'let's take this to service'), and this is despite us both knowing that I had pinpointed problems with my Prius brakes 3 months earlier. Regardless, I asked for pricing on the car and they came back trying to charge me dealer's fees. Laughable and unacceptable. I decide I might as well test drive a newer Prius (cost of 2k more than the Corolla as posted online) figuring that I am willing to handle a higher payment for a car that meets my needs. Queue a half-hour of Sean Hayes mansplaining cars to me and talking down to me. It got so bad that I almost walked out (something I've done before at other dealers when they start talking to me like my little woman brain doesn't understand financing or repairs). I met one last time with Eifran and after informing him none of this was personal against him, that I was going to explore alternative avenues. And I mean it. Go to another dealership and cite their shady practices as a reason.